From working at a Ford dealership for 5 years I can only partially agree with this. "They all mean well," only if it means money. "No one knows your Ford better than the techs," only if the techs actually do their jobs and train on a regular basis. They have more access to tools to learn from but I know dozens of people who know their vehicles better than a dealer. Now I do completely agree with your last statement, the techs don't get nearly enough credit/pay. The glory seems to go to the crooked ass sales people. Of course all of this depends on management too, I've been through a few GM's and service managers, some were good, some were bad.
I hear you on that. Very valid points.
Originally Posted by Phuck Phace
Harry Balzonya
I asked the shop foreman who has been there 10+ years, the name doesn't ring a bell. Possibly in sales?
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