dfw

re-rx7 · 04-28-2014, 05:12 PM

What he is saying is that.....why should he have to know someone to get decent service?

**PCB** · 04-28-2014, 05:21 PM

Originally Posted by re-rx7

What he is saying is that.....why should he have to know someone to get decent service?

I get that. He brought a vendor into this which had nothing to do with his car. In my situation I brought Jeff into it the second time around and it's being resolved.

In his situation I am willing to guess he drove it on the lot, it didn't whine so he took it. Then it started back up. Which I would be using every resource I had to get it done. Why not use a connection with the forum.

re-rx7 · 04-28-2014, 05:27 PM

If you take a car to my dads lot. Whether you know anyone there or not. I guarantee you that job will get done right.

**PCB** · 04-28-2014, 06:16 PM

Originally Posted by re-rx7

If you take a car to my dads lot. Whether you know anyone there or not. I guarantee you that job will get done right.

I have no doubt that they would. Again, who Ya know.

**Stone** · 04-28-2014, 06:26 PM

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

**PCB** · 04-28-2014, 08:27 PM

Originally Posted by Stone

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

There Ya have it. Good guy here.

**Klownz** · 04-29-2014, 12:00 AM

Originally Posted by Stone

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

That was the best thing I read in this thread!!!!!

**Stone** · 04-28-2014, 06:27 PM

Originally Posted by re-rx7

If you take a car to my dads lot. Whether you know anyone there or not. I guarantee you that job will get done right.

I see he installed the service robots which never make mistakes ever.

re-rx7 · 04-28-2014, 07:44 PM

Originally Posted by Stone

I see he installed the service robots which never make mistakes ever.

Nope just good service. My car went in and was out in 1 week. Tranny fixed. Good communication ect.. Keeping their word without hassle. The usual.

**emery2483** · 04-28-2014, 11:45 PM

Originally Posted by Stone

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

Originally Posted by re-rx7

Nope just good service. My car went in and was out in 1 week. Tranny fixed. Good communication ect.. Keeping their word without hassle. The usual.

Will take it in to your fathers dealership next time if issues are not resolved with grapevine ford, just nice seeing they are about 20 minutes down the road from
me. but it's just getting annoying not having a car and being a full time highschool student who works full time also to pay for said car. not the easiest thing finding rides everywhere while the car is in the shop. kinda annoying too that I just picked it up Friday while they had it all week and the whine came back within two hours of having the car. third times a charm right? hopefully a new tranny will be ordered, but my father took it in and rode with Aaron and said he would leave it overnight but will he picking it up tomorrow after the tech looks at it. busy work week for me and I need the car so whenever parts come in we will bring it back and pick it up the same
day. might just sit around nd wait on him to work on it. Aaron is a very nice and helpful man, just sad the tech can't do his damn job. oh and the transmission still leaked too. LOL, c'mon y'all.

**El_Tortuga** · 04-29-2014, 10:13 AM

Originally Posted by re-rx7

Nope just good service. My car went in and was out in 1 week. Tranny fixed. Good communication ect.. Keeping their word without hassle. The usual.

"Dad's lot"? Not saying they would do the ave guy right, but you might get better service than a random dude.

**emery2483** · 04-29-2014, 12:31 PM

Originally Posted by El_Tortuga

"Dad's lot"? Not saying they would do the ave guy right, but you might get better service than a random dude.

Mine stayed at Grapevine for a week this last time so it wasn't any faster for him.

**PCB** · 04-28-2014, 05:45 PM

Okay I could argue to name anyone else from GF that is on the board as a vendor. I believe Jeff is the only one. That's why I replied in the way I did. GF on this forum is Jeff.

**jng2985** · 04-28-2014, 06:46 PM

Sucks it's gone back in numerous times and I guarantee every single dealer out there has customer horror stories.. I hope it get figured out either way.

I myself have no issues going to this dealer for service. Bought my car at a different one and a service manager couldn't even put in reverse and no shit pushed my car out of a parking spot. I went into grapevine with a handful of motor/tranny/axle issues and it was taken care of no questions asked and me not knowing anyone working there.

Anyone who works in customer service/repair understands why cases like this happen from time to time.

**Crimson600+HP** · 04-29-2014, 02:19 PM

Just an observation here from someone who doesn't know any of the DFW Ford Service Departments/Dealerships.

Once someone ties themselves to an organization, they represent it. Whether they want to or not. That is like if a guy with a DFW5.0's sticker pisses off somone at a car meet. They aren't going to say that one guy, they are going to say everyone in DFW5.0's is an as$hat.

Not taking sides, just an honest observation.