Mt-82 issues

[PCB]

Originally Posted by Dominic Toretto My point is simple. The dealership as reputable as Grapevine Ford should treat ALL customers with the best service possible. You shouldn't have to know a friend there to expect your car to be fixed right. The fact that you even admit that your car wasn't fixed right the first time and you felt compelled to get Jeff iinvolved confirms that this dealership isn't worth the hassle. As stated, if Jeff can help you, that's great. But from the reputation Grapevine Ford seems to want, they aren't helping themselves. -Alex

Again I agree with you. He brought Jeff into the discussion which is unfair. If he brings him into the discussion then I expect Jeff to have had a role in this and he didn't. My argument is that it wouldn't have been a bad deal to introduce yourself and let Jeff know the complaint.

If he did bring Jeff into it, like me perhaps he would have found a solution like I did.

[Dominic Toretto]

Originally Posted by PCB Again I agree with you. He brought Jeff into the discussion which is unfair. If he brings him into the discussion then I expect Jeff to have had a role in this and he didn't. My argument is that it wouldn't have been a bad deal to introduce yourself and let Jeff know the complaint. If he did bring Jeff into it, like me perhaps he would have found a solution like I did.

No. The OP simply stated that the dealership is a vendor on here. He wasn't referring to Jeff specifically. Jeff just happens to be far more frequent on here than anyone else from the dealership.

I do agree though, that it wouldn't be necessarily bad to tell Jeff. Like you said, he probably does have friends in the service department. It's just sad that anyone would have to go that route especially for a dealership that seems to want repeat customers. But I do agree 100% with you saying that this it is about who you know, such is life.

For the dealership though, even people that aren't commenting are reading this. And it will impact the dealership negatively. They seriously need to step their game up, especially being a vendor on here.

-Alex