Best dealership for warranty repairs?

[MidWest281]

any ford dealership should be able to take care of you and your car.

[Torsion]

I can't say that I agree. There are always some service departments that are better than others... some are more mod friendly... some have better techs... some have service advisors that are honest..... and some don't.

For example, the guys at the Frisco dealership creep me out. The parts guys are good... but I always get the feeling that the service guys are bullshitting me or don't know much.

I asked for their price on installing the Ford Racing tune. Two of the service advisors didn't know what I was talking about.

In contrast, I called the Lewisville Ford dealership... the guy I talked to there knew exactly what I was talking about, how much time it would take, and had done several before.

Anyone have any opinions about 5 Star Ford of Plano? It's much closer to my house than the Lewisville shop.

[GunsUp]

Originally Posted by Torsion I can't say that I agree. There are always some service departments that are better than others... some are more mod friendly... some have better techs... some have service advisors that are honest..... and some don't. For example, the guys at the Frisco dealership creep me out. The parts guys are good... but I always get the feeling that the service guys are bullshitting me or don't know much. I asked for their price on installing the Ford Racing tune. Two of the service advisors didn't know what I was talking about. In contrast, I called the Lewisville Ford dealership... the guy I talked to there knew exactly what I was talking about, how much time it would take, and had done several before. Anyone have any opinions about 5 Star Ford of Plano? It's much closer to my house than the Lewisville shop.

I deal with 5 star on my warranty work but that's because I bought the car from them and they have done ALL the work on it. Where did you buy your car?

[5-OH]

Originally Posted by Torsion In contrast, I called the Lewisville Ford dealership... the guy I talked to there knew exactly what I was talking about, how much time it would take, and had done several before.

Good to know there is a bright spot here, the sales staff at this place is a joke!