Dealer/Service Dept Scratched Car

[aalbrand]

Originally Posted by DirtyD What dealership? Do they do a free car wash after service?

Sams Pack Ford in Lewisville and no they do not wash the car after. If they did I would ask them not to!

[DirtyD]

Originally Posted by aalbrand Sams Pack Ford in Lewisville and no they do not wash the car after. If they did I would ask them not to!

Definitely get with the service manager and see if you can work something out.

[aalbrand]

Originally Posted by DirtyD Definitely get with the service manager and see if you can work something out.

I contacted the service manager today via e-mail. He just responded moments ago saying he will be there to inspect the damage. Wish me luck in resolving this crappy ordeal. Any ideas on what I should say as far as the repair? Such as type of paint repair? I don't want them to just use touch up paint and some lame wax job to fix it.

[DirtyD]

Originally Posted by aalbrand I contacted the service manager today via e-mail. He just responded moments ago saying he will be there to inspect the damage. Wish me luck in resolving this crappy ordeal. Any ideas on what I should say as far as the repair? Such as type of paint repair? I don't want them to just use touch up paint and some lame wax job to fix it.

I would ask for a full buff and polish, at least on the affected area, and a respray or something greater than touchup paint, for the affected paint area.

[aalbrand]

Originally Posted by DirtyD I would ask for a full buff and polish, at least on the affected area, and a respray or something greater than touchup paint, for the affected paint area.

Thanks Dirty. This is my first rodeo with this sorta thing. Just want to walk away with a brand new looking car for as long as possible! Hate how people don't care for others things. Someone back there in the service area had to of known what they did.

[aalbrand]

Consensus - They are going to fix.