Stuff like this happens all the time. Talk to the service manager, not service advisor, other than repairing whatever is wrong, apologizing and maybe giving you some sort of free service there's not much else they will do. If you're car is still under warranty you will probably get a survey about your experience, this is a huge deal to dealerships, bring that up to the service manager as well. It's very unlikely they will tell you who was driving your car but a good manager will fire the kid. Best thing to do is keep your cool, as soon as you get hostile they will tell you to eat shit and leave. If it's a dealership you plan to use regularly, make friends with a service advisor and use the same one every time, it will almost always benefit you in the long run.
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