Mt-82 issues

[emery2483]

Having issues? Do NOT take it to Grapevine Ford. Please. This will be the third time I will have to take it in on Monday and I just got it back Friday night after working on it all last week (4-21 to 4-25). very sad, I'm pretty sure they did nothing but make it worse this time. Took it in because of tranny whine and tranny oil leaking. it STILL FUCKING LEAKS and once the transmission gets warm (5-10 miles of normal city driving) it screams. like when I drove past my house, my father could hear it scream over Borla S-type axle back in 2nd at 2k rpm. Will be taking it back in after I get out of school Monday and before I go into work. Very displeased with their work. Will never recommend them to anyone. Aaron will have a very happy customer come Monday.. But really, take it to any other Ford dealer in DFW.

[re-rx7]

Take it to my dad's dealership. Fixed it first time.

[JDMLOL]

Don't go to bankston either. Lol.

[five.slow]

Don't go to bankston either. Lol.

yea bankston service sucks pretty bad.

[emery2483]

it's just disappointing that they became a vendor here too LOL

[DirtyD]

Sales dept became a vendor, not service.

Why continue to take it there is they can't fix it? Take it to a different dealer

[PCB]

it's just disappointing that they became a vendor here too LOL

Perhaps if you contacted Jeff to begin with he would have taken the time to oversee the car and make sure the repairs are done correctly.

I have taken my car to Grapevine Ford on numerous occasions for service and they always did great work and always kept me in the loop. Then again I did make an effort to go talk to Jeff, shoot the shit with him and make sure he could keep an eye on the car. :shrug:

[Dominic Toretto]

Perhaps if you contacted Jeff to begin with he would have taken the time to oversee the car and make sure the repairs are done correctly.

I have taken my car to Grapevine Ford on numerous occasions for service and they always did great work and always kept me in the loop. Then again I did make an effort to go talk to Jeff, shoot the shit with him and make sure he could keep an eye on the car. :shrug:

If you HAVE to go through that much trouble for a dealership to do what they are supposed to do in the first place, I'd go elsewhere. It's their job to fix the car correctly the first time. No customer should have to sweet-talk their way into getting good service.

-Alex

[Fonzy7189]

If you HAVE to go through that much trouble for a dealership to do what they are supposed to do in the first place, I'd go elsewhere. It's their job to fix the car correctly the first time. No customer should have to sweet-talk their way into getting good service.

-Alex

http://memecrunch.com/meme/BHW0/the-truth-hass-been-spoken/image.png

[PCB]

If you HAVE to go through that much trouble for a dealership to do what they are supposed to do in the first place, I'd go elsewhere. It's their job to fix the car correctly the first time. No customer should have to sweet-talk their way into getting good service.

-Alex

Has nothing to do with sweet talking anyone. My argument isn't over the service. He made a comment on how disappointing it is they are a vendor on this forum, in someway tying Jeff to the service department. :shrug:

Why didn't he contact Jeff to see if he could help oversee his repairs, or maybe let him know his displeasing experience. I am willing to bet Jeff (seeing the OP is from the forum) would have tried to make things much better. I don't care why my car goes into Grapevine Ford, if it is there, I make sure Jeff knows about it, and I make sure the Service Manager knows I have informed Jeff. IF he did all this a Jeff was no help what so ever, then yes, by all means bash him and the dealer. Instead they thought they fixed the car, he took possession, and now the whine is back and OP is upset.

OP do this:

Take your car back to GF and talk to Jeff. Get a workorder # and email Jason: [email protected]

He is a customer service rep that overseas this region of Ford dealerships and makes sure they are doing their job the first time. I actually speak to Jason once a month about my pony projectors, and he keeps me up to date on when the new, recall free projectors will be in stock.

[Dominic Toretto]

Has nothing to do with sweet talking anyone. My argument isn't over the service. He made a comment on how disappointing it is they are a vendor on this forum, in someway tying Jeff to the service department. :shrug:

Why didn't he contact Jeff to see if he could help oversee his repairs, or maybe let him know his displeasing experience. I am willing to bet Jeff (seeing the OP is from the forum) would have tried to make things much better. I don't care why my car goes into Grapevine Ford, if it is there, I make sure Jeff knows about it, and I make sure the Service Manager knows I have informed Jeff. IF he did all this a Jeff was no help what so ever, then yes, by all means bash him and the dealer. Instead they thought they fixed the car, he took possession, and now the whine is back and OP is upset.


You are correct, Jeff has nothing to do with the service department, he is in New Car Sales. So why contact someone that has nothing to do with the actual issue? That's like contacting the dealership about your Wendy's receipt. If this issue was concerning a sale, then yeah it would make sense to ask for Jeff's help but, trying to get Jeff out of his element just seems like asking him to do something he isn't familiar with. And if Jeff can't come through then OP would be bashing Jeff directly and unfairly. If Jeff can help you with service then that's great but, it shouldn't have to come to dragging him from making money in sales to go oversee a service department issue. If you were familiar with the receptionist, would you ask her to stop taking calls, to go watch over your car? Just because they all receive their checks from the same employer doesn't mean everyone there is multifaceted.

A dealership isn't operated like Walmart, where basically anyone can do almost everyone's job. I personally don't think it's fair to Jeff to ask him to go watch out for your car. That takes time from his job and his commissions. I've had my run-in with Jeff previously but, I'm all about being fair and this is not fair to Jeff. Hopefully you aren't taking this as a personal attack because it isn't.

-Alex

[PCB]

You are correct, Jeff has nothing to do with the service department, he is in New Car Sales. So why contact someone that has nothing to do with the actual issue? That's like contacting the dealership about your Wendy's receipt.
That's a little drastic and well out of the realm as comparable to my argument.

If this issue was concerning a sale, then yeah it would make sense to ask for Jeff's help but, trying to get Jeff out of his element just seems like asking him to do something he isn't familiar with. And if Jeff can't come through then OP would be bashing Jeff directly and unfairly.

I look at it as Jeff is representing the board/forum. Technically a member could be seen as a potential customer or leads to a new customer. Seeing his job is customer service, I am sure putting in a word to Service wouldn't be out of line.


If Jeff can help you with service then that's great but, it shouldn't have to come to dragging him from making money in sales to go oversee a service department issue. If you were familiar with the receptionist, would you ask her to stop taking calls, to go watch over your car? Just because they all receive their checks from the same employer doesn't mean everyone there is multifaceted.

Has nothing to do with taking him away from anything. I am not asking him to stop selling cars. If he knows my car is there, and people know I talk to him more care is taken in service. Regardless of what anyone thinks it's true.


A dealership isn't operated like Walmart, where basically anyone can do almost everyone's job. I personally don't think it's fair to Jeff to ask him to go watch out for your car. That takes time from his job and his commissions. I've had my run-in with Jeff previously but, I'm all about being fair and this is not fair to Jeff. Hopefully you aren't taking this as a personal attack because it isn't.

-Alex

I am taking nothing personal. Just a slower day at work. Trying to get my point across. Jeff paid something to be a vendor here and one of the members is obviously unhappy with the level of service that his dealership provided. Jeff is a smart guy. Again I don't pull him away from his job, but I do make sure he knows and is kept in the loop. I guess it's all in "who you know". (Obviously that's unfair, but such is life)

I took my car in for deformed projections under the mirrors. Service gave it back to me during the day and said all is fixed. Come night time it wasn't fixed at all. Called Jeff and took it back up the following day where I was informed that the new improved projectors haven't been released yet but they will keep the service order open and call me when they arrive. I got notice this week it will be August.


Again if he came on the boards and said nothing about Jeff/GF being a vendor here I wouldn't have posted, but he said its "disappointing" which is unfair to Jeff.

I guess my question is, why wouldn't you let the guy who is a Vendor on this forum know you are having problems getting good service, before making a thread about it and/or shooting him a PM. Jeff is in sales, true but he does have friends in every department to make sure you treated fairly, and you can be honest with the guy.

[Dominic Toretto]

My point is simple. The dealership as reputable as Grapevine Ford should treat ALL customers with the best service possible. You shouldn't have to know a friend there to expect your car to be fixed right. The fact that you even admit that your car wasn't fixed right the first time and you felt compelled to get Jeff iinvolved confirms that this dealership isn't worth the hassle.

As stated, if Jeff can help you, that's great. But from the reputation Grapevine Ford seems to want, they aren't helping themselves.

-Alex

[re-rx7]

If you HAVE to go through that much trouble for a dealership to do what they are supposed to do in the first place, I'd go elsewhere. It's their job to fix the car correctly the first time. No customer should have to sweet-talk their way into getting good service.

-Alex

Agreed 100%

[PCB]

My point is simple. The dealership as reputable as Grapevine Ford should treat ALL customers with the best service possible. You shouldn't have to know a friend there to expect your car to be fixed right. The fact that you even admit that your car wasn't fixed right the first time and you felt compelled to get Jeff iinvolved confirms that this dealership isn't worth the hassle.

As stated, if Jeff can help you, that's great. But from the reputation Grapevine Ford seems to want, they aren't helping themselves.

-Alex

Again I agree with you. He brought Jeff into the discussion which is unfair. If he brings him into the discussion then I expect Jeff to have had a role in this and he didn't. My argument is that it wouldn't have been a bad deal to introduce yourself and let Jeff know the complaint.

If he did bring Jeff into it, like me perhaps he would have found a solution like I did.

[re-rx7]

What he is saying is that.....why should he have to know someone to get decent service?

[PCB]

What he is saying is that.....why should he have to know someone to get decent service?

I get that. He brought a vendor into this which had nothing to do with his car. In my situation I brought Jeff into it the second time around and it's being resolved.

In his situation I am willing to guess he drove it on the lot, it didn't whine so he took it. Then it started back up. Which I would be using every resource I had to get it done. Why not use a connection with the forum.

[Dominic Toretto]

Again I agree with you. He brought Jeff into the discussion which is unfair. If he brings him into the discussion then I expect Jeff to have had a role in this and he didn't. My argument is that it wouldn't have been a bad deal to introduce yourself and let Jeff know the complaint.

If he did bring Jeff into it, like me perhaps he would have found a solution like I did.

No. The OP simply stated that the dealership is a vendor on here. He wasn't referring to Jeff specifically. Jeff just happens to be far more frequent on here than anyone else from the dealership.

I do agree though, that it wouldn't be necessarily bad to tell Jeff. Like you said, he probably does have friends in the service department. It's just sad that anyone would have to go that route especially for a dealership that seems to want repeat customers. But I do agree 100% with you saying that this it is about who you know, such is life.

For the dealership though, even people that aren't commenting are reading this. And it will impact the dealership negatively. They seriously need to step their game up, especially being a vendor on here.

-Alex

[re-rx7]

If you take a car to my dads lot. Whether you know anyone there or not. I guarantee you that job will get done right.

[PCB]

Okay I could argue to name anyone else from GF that is on the board as a vendor. I believe Jeff is the only one. That's why I replied in the way I did. GF on this forum is Jeff.

[PCB]

If you take a car to my dads lot. Whether you know anyone there or not. I guarantee you that job will get done right.

I have no doubt that they would. Again, who Ya know.

[Stone]

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

[Stone]

If you take a car to my dads lot. Whether you know anyone there or not. I guarantee you that job will get done right.


I see he installed the service robots which never make mistakes ever.

[jng2985]

Sucks it's gone back in numerous times and I guarantee every single dealer out there has customer horror stories.. I hope it get figured out either way.

I myself have no issues going to this dealer for service. Bought my car at a different one and a service manager couldn't even put in reverse and no shit pushed my car out of a parking spot. I went into grapevine with a handful of motor/tranny/axle issues and it was taken care of no questions asked and me not knowing anyone working there.

Anyone who works in customer service/repair understands why cases like this happen from time to time.

[re-rx7]

I see he installed the service robots which never make mistakes ever.

Nope just good service. My car went in and was out in 1 week. Tranny fixed. Good communication ect.. Keeping their word without hassle. The usual.

[PCB]

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

There Ya have it. Good guy here.

[emery2483]

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

Nope just good service. My car went in and was out in 1 week. Tranny fixed. Good communication ect.. Keeping their word without hassle. The usual.

Will take it in to your fathers dealership next time if issues are not resolved with grapevine ford, just nice seeing they are about 20 minutes down the road from
me. but it's just getting annoying not having a car and being a full time highschool student who works full time also to pay for said car. not the easiest thing finding rides everywhere while the car is in the shop. kinda annoying too that I just picked it up Friday while they had it all week and the whine came back within two hours of having the car. third times a charm right? hopefully a new tranny will be ordered, but my father took it in and rode with Aaron and said he would leave it overnight but will he picking it up tomorrow after the tech looks at it. busy work week for me and I need the car so whenever parts come in we will bring it back and pick it up the same
day. might just sit around nd wait on him to work on it. Aaron is a very nice and helpful man, just sad the tech can't do his damn job. oh and the transmission still leaked too. LOL, c'mon y'all.

[Klownz]

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.

That was the best thing I read in this thread!!!!!

[El_Tortuga]

Nope just good service. My car went in and was out in 1 week. Tranny fixed. Good communication ect.. Keeping their word without hassle. The usual.

"Dad's lot"? Not saying they would do the ave guy right, but you might get better service than a random dude.

[emery2483]

"Dad's lot"? Not saying they would do the ave guy right, but you might get better service than a random dude.

Mine stayed at Grapevine for a week this last time so it wasn't any faster for him.

[Crimson600+HP]

Just an observation here from someone who doesn't know any of the DFW Ford Service Departments/Dealerships.

Once someone ties themselves to an organization, they represent it. Whether they want to or not. That is like if a guy with a DFW5.0's sticker pisses off somone at a car meet. They aren't going to say that one guy, they are going to say everyone in DFW5.0's is an as$hat.

Not taking sides, just an honest observation.

[DirtyD]

Most of the people from our club that go out and associate at some of the bigger meets have already given us that label. As well as the Facebook group...

[JDMLOL]

Most of the people from our club that go out and associate at some of the bigger meets have already given us that label. As well as the Facebook group...


Sad but true. I met some guys saying they would join but they don't appreciate the stuff said on Facebook. Such as the derogatory comments made about certain races.

[re-rx7]

Sad but true. I met some guys saying they would join but they don't appreciate the stuff said on Facebook. Such as the derogatory comments made about certain races.

Fucking babies.

[Crimson600+HP]

I am glad I only am on the forum then.

[emery2483]

quick little update: Had to take her back in on 5/12 and got a rental from them. Originally said it would be ready 5/19. Apparently they took it for a drive that morning and more parts were ordered and would be here Thursday so
Friday I would have it back. Not too sure what's going on right now, haven't talked to my dad today but he said it wouldn't be ready til next week.. :( wooooo... yay...

[fordplay]

I spent some time working at a dealership as a porter, service advisor, fast lube manager, and various other spots. . I haven't met and techs at grapevine but I can pick you an advisor that will care and double check your vehicle, it's up to the service advisor to tell the tech what the problem is and to check the vehicle after its done, don't look for the guy that is just using it as a stepping stone job. I won't say the names of one's not to use but can recommend Donna smith.. she knew all the TSB's on my car. Knew the noises, took my car straight to the tech and called me every day for an update. When it was done she told me she looked it over and it was good but I asked her to test drive it, she treats you like you are her only customer. I even trusted the porter that brought me my car.... that's huge.. because I was a porter!! Ha ha